Returnables

Requester States

State display name	State code	Description	Available actions

State display name	State code	Description	Available actions
New	REQ_IDLE	A request has been created in the requester's ReShare tenant.	Cancel request
Invalid patron	REQ_INVALID_PATRON	The patron associated with the request could not be validated. Either their patron ID was not found OR their patron profile is not permitted to submit requests into ReShare.	Approve request as is Cancel request Update and resubmit request
Validated	REQ_VALIDATED	The patron associated with the request has been validated against the requester’s local library management system.	Cancel request
Requires review - blank form	REQ_BLANK_FORM_REVIEW	The patron has submitted a request from a blank form in VuFind OR staff have created a request on behalf of a patron in the ReShare tenant and have not assigned a system identifier/cluster ID to the request.	Approve request as is Cancel request Update and resubmit request
Requires review - possible duplicate	REQ_DUPLICATE_REVIEW	The patron associated with a request has submitted another request for the exact same title within the specified time specified by their library to check for duplicates.	Approve request as is Cancel request
Requires review - locally available	REQ_LOCAL_REVIEW	An item is available to fill the request at the patron’s own library and staff need to manually decide how to proceed with the request.	Cancel request Fill locally Respond cannot supply
Filled locally	REQ_FILLED_LOCALLY	An item is locally available to fill the request and staff indicate that the request will be filled locally.	None - terminal status
Supplier identified	REQ_SUPPLIER_IDENTIFIED	ReShare is checking the shared index for suppliers that hold the item and has identified a potential supplier.	Cancel request
Request sent	REQ_REQUEST_SENT_TO_SUPPLIER	The request has been sent to the next available supplier.	Cancel request
Expects to supply	REQ_EXPECTS_TO_SUPPLY	The current supplier has either manually responded that an item is available to supply or the autoresponder has found an available item at the current supplier.	Cancel request
Loan conditions received	REQ_CONDITIONAL_ANSWER_RECEIVED	The supplier has attached a loan condition to the request and requires confirmation.	Agree to loan conditions Cancel request Reject loan conditions
Shipped	REQ_SHIPPED	The supplier has shipped the requested item to the requester.	Receive Print pull slip
In local circulation process	REQ_CHECKED_IN	Local records have been created and the item is ready to circulate via the local library management system.	Mark returned by patron or Mark returned by patron and return shipped Print pull slip
Overdue	REQ_OVERDUE	The due date for the request has passed.	Mark returned by patron Mark received Mark return shipped
Awaiting return shipping	REQ_AWAITING_RETURN_SHIPPING	The patron has returned the item and it’s ready to be shipped back to the supplier.	Mark return shipped Print pull slip
Returned	REQ_SHIPPED_TO_SUPPLIER	The requester has shipped the item back to the supplier.	None
Complete	REQ_REQUEST_COMPLETE	The supplier has received the requested item and checked it out of ReShare.	None - terminal status
Cancel pending	REQ_CANCEL_PENDING	The requesting library has cancelled the request and the request requires intervention from the supplier to either agree to or reject the cancellation.	None
Cancelled	REQ_CANCELLED	The requesting library has cancelled the request and the request requires no intervention from the supplier.	Create revised request
Unable to contact supplier	REQ_UNABLE_TO_CONTACT_SUPPLIER	ReShare does not have the correct information to contact the supplier or the supplier’s system is not set up correct to receive the request.	None - terminal status
Request over limit	REQ_OVER_LIMIT	The patron has reached the limit of the active number of requests they are allowed to have at a given time so the request is not accepted.	None - terminal status
End of rota	REQ_END_OF_ROTA	All possible suppliers have declined the request and no additional suppliers remain.	Mark reviewed Create revised request
End of rota, reviewed	REQ_END_OF_ROTA_REVIEWED	A request at the end of rota has been mark reviewed by staff and cannot be pursued further.	None - terminal status

Supplier States

State display name	State code	Description	Available actions

State display name	State code	Description	Available actions
New	RES_IDLE	A request has been sent to the supplier’s ReShare tenant. Requests will be assigned this state if the supplier has Auto responder set to off.	Respond "Will Supply" Respond "Cannot Supply" Respond "Conditional Supply"
Not supplied	RES_UNFILLED	Either no available items could be found to fulfill the request at a supplier OR a supplier responds “cannot supply” to a request. The request moves on to the next supplier in the rota if one exists.	None - terminal status
Awaiting pull slip printing	RES_NEW_AWAIT_PULL_SLIP	An available item as been identified (either manually or via the auto-responder) and a pull slip is available to print	Print pull slip Add loan condition Respond "Cannot Supply" Mark pull slip printed
Searching (returnables)	RES_AWAIT_PICKING	The pull slip has been printed and the item is ready to be pulled from the shelf	Fill this request Add loan condition Respond "Cannot Supply" Print pull slip Fill multi-volume request
Loan conditions sent		Loan conditions have been sent to the requester and processing has been paused while awaiting a reply	Mark loan conditions as agreed
Awaiting shipping	RES_AWAIT_SHIP	The requested item has been checked out of the local library management system and is ready to ship to the requester	Mark it shipped Add loan condition Mark request shipped Undo last action performed Fill multi-volume request
Shipped	RES_ITEM_SHIPPED	The supplier has shipped the requested item to the requester	None
Overdue	RES_OVERDUE	The due date for the request has passed.	Complete request
Return shipped	RES_ITEM_RETURNED	The requester has return the requested item to the supplier	Complete request
Complete	RES_COMPLETE	The supplier has received the requested item and checked it out of ReShare	None - terminal state
Cancel request received	RES_CANCEL_REQUEST_RECEIVED	The supplier has received a cancellation request from the requesting library and must manually respond to the request (Cancellation auto responder = Off)	Respond to cancellation
Cancelled	RES_CANCELLED	The supplier has received a cancellation request from the requesting library and the request is either automatically cancelled (Cancellation auto responder = On) or the supplier agreed to the cancellation request.	None - terminal state