Returnables
Requester States
State display name | State code | Description | Available actions |
|---|---|---|---|
New | REQ_IDLE | A request has been created in the requester's ReShare tenant. | |
Invalid patron | REQ_INVALID_PATRON | The patron associated with the request could not be validated. Either their patron ID was not found OR their patron profile is not permitted to submit requests into ReShare. | Approve request as is Update and resubmit request |
Validated | REQ_VALIDATED | The patron associated with the request has been validated against the requester’s local library management system. | |
Requires review - blank form | REQ_BLANK_FORM_REVIEW | The patron has submitted a request from a blank form in VuFind OR staff have created a request on behalf of a patron in the ReShare tenant and have not assigned a system identifier/cluster ID to the request. | Approve request as is Update and resubmit request |
Requires review - possible duplicate | REQ_DUPLICATE_REVIEW | The patron associated with a request has submitted another request for the exact same title within the specified time specified by their library to check for duplicates. | Approve request as is |
Requires review - locally available | REQ_LOCAL_REVIEW | An item is available to fill the request at the patron’s own library and staff need to manually decide how to proceed with the request. | Fill locally Respond cannot supply |
Filled locally | REQ_FILLED_LOCALLY | An item is locally available to fill the request and staff indicate that the request will be filled locally. | None - terminal status |
Supplier identified | REQ_SUPPLIER_IDENTIFIED | ReShare is checking the shared index for suppliers that hold the item and has identified a potential supplier. | |
Request sent | REQ_REQUEST_SENT_TO_SUPPLIER | The request has been sent to the next available supplier. | |
Expects to supply | REQ_EXPECTS_TO_SUPPLY | The current supplier has either manually responded that an item is available to supply or the autoresponder has found an available item at the current supplier. | |
Loan conditions received | REQ_CONDITIONAL_ANSWER_RECEIVED | The supplier has attached a loan condition to the request and requires confirmation. | |
Shipped | REQ_SHIPPED | The supplier has shipped the requested item to the requester. | |
In local circulation process | REQ_CHECKED_IN | Local records have been created and the item is ready to circulate via the local library management system. | or Mark returned by patron and return shipped |
Overdue | REQ_OVERDUE | The due date for the request has passed. | |
Awaiting return shipping | REQ_AWAITING_RETURN_SHIPPING | The patron has returned the item and it’s ready to be shipped back to the supplier. | |
Returned | REQ_SHIPPED_TO_SUPPLIER | The requester has shipped the item back to the supplier. | None |
Complete | REQ_REQUEST_COMPLETE | The supplier has received the requested item and checked it out of ReShare. | None - terminal status |
Cancel pending | REQ_CANCEL_PENDING | The requesting library has cancelled the request and the request requires intervention from the supplier to either agree to or reject the cancellation. | None |
Cancelled | REQ_CANCELLED | The requesting library has cancelled the request and the request requires no intervention from the supplier. | Create revised request |
Unable to contact supplier | REQ_UNABLE_TO_CONTACT_SUPPLIER | ReShare does not have the correct information to contact the supplier or the supplier’s system is not set up correct to receive the request. | None - terminal status |
Request over limit | REQ_OVER_LIMIT | The patron has reached the limit of the active number of requests they are allowed to have at a given time so the request is not accepted. | None - terminal status |
End of rota | REQ_END_OF_ROTA | All possible suppliers have declined the request and no additional suppliers remain. | Mark reviewed Create revised request |
End of rota, reviewed | REQ_END_OF_ROTA_REVIEWED | A request at the end of rota has been mark reviewed by staff and cannot be pursued further. | None - terminal status |
Supplier States
State display name | State code | Description | Available actions |
|---|---|---|---|
New | RES_IDLE | A request has been sent to the supplier’s ReShare tenant. Requests will be assigned this state if the supplier has Auto responder set to off. | |
Not supplied | RES_UNFILLED | Either no available items could be found to fulfill the request at a supplier OR a supplier responds “cannot supply” to a request. The request moves on to the next supplier in the rota if one exists. | None - terminal status |
Awaiting pull slip printing | RES_NEW_AWAIT_PULL_SLIP | An available item as been identified (either manually or via the auto-responder) and a pull slip is available to print | Mark pull slip printed |
Searching (returnables) | RES_AWAIT_PICKING | The pull slip has been printed and the item is ready to be pulled from the shelf | Fill multi-volume request |
Loan conditions sent | Loan conditions have been sent to the requester and processing has been paused while awaiting a reply | ||
Awaiting shipping | RES_AWAIT_SHIP | The requested item has been checked out of the local library management system and is ready to ship to the requester | Mark request shipped Undo last action performed Fill multi-volume request |
Shipped | RES_ITEM_SHIPPED | The supplier has shipped the requested item to the requester | None |
Overdue | RES_OVERDUE | The due date for the request has passed. | |
Return shipped | RES_ITEM_RETURNED | The requester has return the requested item to the supplier | |
Complete | RES_COMPLETE | The supplier has received the requested item and checked it out of ReShare | None - terminal state |
Cancel request received | RES_CANCEL_REQUEST_RECEIVED | The supplier has received a cancellation request from the requesting library and must manually respond to the request (Cancellation auto responder = Off) | Respond to cancellation |
Cancelled | RES_CANCELLED | The supplier has received a cancellation request from the requesting library and the request is either automatically cancelled (Cancellation auto responder = On) or the supplier agreed to the cancellation request. | None - terminal state |
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