The error message on the request is “Service point is not a pickup location”.
The the borrower is from a Folio LMS and the service point has not been configured to be a location where the patron can pick up a requested item.
If the service point is a valid pickup location ensure the checkbox is checked for the servicepoint.
If ithe service point is not a valid pickup location then generate a support call to request that the service point is removed as a pickup location.
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