Test cases
Brain storming the process…
document cases in a spreadsheet that everyone can access and update
training session to bring customers into fold of process and reporting pass/fail
documentation of the process (flowchart and written form)
all customers create or use their own records in test cases with addition of expected outcomes for record cluster
Clustering…have Ian do a video – write out the steps
Search…have Tim or Ian do a video – write out the steps
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