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If NCIP is enabled, the complete request action will use the CheckIn CheckinItem message to perform a check in of the item in the local library management system.
If the NCIP CheckinItem call fails, check the audit log for an error message. In this situation, you can either:
Troubleshoot the problem in your local library management system, then retry the complete request action in ReShare.
Ask your local administrator to disable NCIP in the Resource Sharing Settings area. When NCIP is disabled, you can perform the complete request action again without triggering the CheckoutItem call.
Action workflow
Navigate to a request in a state that allows the request to be completed.
Add an optional note to the requester if desired.
Scan the request barcode or click the “Complete request request” button.”
View the resulting status to determine the outcome of the action:
Complete: The item was successfully checked in and the request is complete.
TBD: Status to indicate the NCIP check in failedIf the NCIP call succeeds or NCIP is disabled, the request will move to the Completed state.
If the NCIP call fails, the request will remain in its original state.