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ReShare’s autoresponder users Z39.50 a real-time availability check to query the supplier’s catalog and determine whether it has an available copy of the requested title at the time the request is placed. If the auto-responder is turned on and no item is available, for “cannot supply,” ReShare will automatically perform the respond “cannot supply” action and the request will not require any manual intervention.

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  1. Choose the respond “cannot supply” action

  2. Select a cannot supply reason.

  3. Add an optional note. This will be delivered to the requester via the chat helper app.

  4. Click “Submit.”

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