ERROR: Folio internal error

Description

Occasionally we get a "HTTP 500 Internal Server Error.If the issue persists, please report it to EBSCO Connect." error from a folio system that sends the request into an error state, unfortunatly unless we are passing incorrect parameters there is not a lot we can do about this apart from flagging it up to the appropriate team at Ebsco and when they have resolved the issue, retrying the requests.

Attached are the current requests in this state, generated by folioInternalError.sql

 

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  • 08 Oct 2024, 09:04 AM

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Tim Auger March 25, 2025 at 10:44 PM

I think we should start to create EBSCO Connect tickets for these issues. I can then ask EBSCO folks to investigate.

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Created October 8, 2024 at 9:04 AM
Updated March 25, 2025 at 10:44 PM

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