Non returnables

Requester States

State display name	State code	Description	Available actions

State display name	State code	Description	Available actions
New	REQ_IDLE	A request has been created in the requester's ReShare tenant.	Cancel request
Invalid patron	REQ_INVALID_PATRON	The patron associated with the request could not be validated. Either their patron ID was not found OR their patron profile is not permitted to submit requests into ReShare.	Approve request as is Cancel request Update and resubmit request
Request over limit	REQ_OVER_LIMIT	The patron has reached the limit of the active number of requests they are allowed to have at a given time so the request is not accepted.	None - terminal status
Validated	REQ_VALIDATED	The patron associated with the request has been validated against the requester’s local library management system.	Cancel request
Requires review - blank form	REQ_BLANK_FORM_REVIEW	The patron has submitted a request from a blank form in VuFind OR staff have created a request on behalf of a patron in the ReShare tenant and have not assigned a system identifier/cluster ID to the request.	Approve request as is Cancel request Update and resubmit request
Requires review - locally available	REQ_LOCAL_REVIEW	An item is available to fill the request at the patron’s own library and staff need to manually decide how to proceed with the request.	Fill locally
Filled locally	REQ_FILLED_LOCALLY	An item is locally available to fill the request and staff indicate that the request will be filled locally.	None - terminal status
Supplier identified	REQ_SUPPLIER_IDENTIFIED	ReShare is checking the shared index for suppliers that hold the item and has identified a potential supplier.	Cancel request
Request sent	REQ_REQUEST_SENT_TO_SUPPLIER	The request has been sent to the next available supplier.	Cancel request
Expects to supply	REQ_EXPECTS_TO_SUPPLY	The current supplier has either manually responded that they can supply or the autoresponder has found an available item at the current supplier.	Cancel request
Document delivered	REQ_DOCUMENT_DELIVERED	The supplier has delivered the URL to the requested material to the requesting library.	None - terminal status
Cancel pending	REQ_CANCEL_PENDING	The requesting library has cancelled the request and the request requires intervention from the supplier to either agree to or reject the cancellation.	None
Cancelled	REQ_CANCELLED	The requesting library has cancelled the request and the request requires no intervention from the supplier.	None - terminal status
Unable to contact supplier	REQ_UNABLE_TO_CONTACT_SUPPLIER	ReShare does not have the correct information to contact the supplier or the supplier’s system is not set up correct to receive the request.	None - terminal status
End of rota	REQ_END_OF_ROTA	All possible suppliers have declined the request and no additional suppliers remain.	Mark reviewed Create revised request
End of rota, reviewed	REQ_END_OF_ROTA_REVIEWED	A request at the end of rota has been mark reviewed by staff and cannot be pursued further.	None - terminal status

Supplier States

State display name	State code	Description	Available actions

State display name	State code	Description	Available actions
New	RES_IDLE	A request has been sent to the supplier’s ReShare tenant. Requests will be assigned this state if the supplier has Auto responder set to off.	Respond "Will Supply" Respond "Cannot Supply
Not supplied	RES_UNFILLED	Either no available items could be found to fulfill the request at a supplier OR a supplier responds “cannot supply” to a request. The request moves on to the next supplier in the rota if one exists.	None - terminal status
Awaiting pull slip printing	RES_NEW_AWAIT_PULL_SLIP	An available item as been identified (either manually or via the auto-responder) and a pull slip is available to print	Print pull slip Respond "Cannot Supply" Mark pull slip printed
Searching (non-returnables)	RES_COPY_AWAIT_PICKING	The pull slip has been printed and the item is ready to be pulled from the shelf	Fill this request Respond "Cannot Supply"
Document delivered	RES_DOCUMENT_DELIVERED	The supplier has sent the URL to fill the requested item to the requester	None - terminal state
Cancel request received	RES_CANCEL_REQUEST_RECEIVED	The supplier has received a cancellation request from the requesting library and must manually respond to the request (Cancellation auto responder = Off)	Respond to cancellation
Cancelled	RES_CANCELLED	The supplier has received a cancellation request from the requesting library and the request is either automatically cancelled (Cancellation auto responder = On) or the supplier agreed to the cancellation request.	None - terminal state