Override borrower check

When a new request is placed, ReShare can do a borrower check against your local library management system using NCIP or a similar protocol to ensure the patron is valid. If a borrower check fails, the “Override borrower check” action will allow you to proceed with the request anyway. This can be useful if you have determined that the patron will be allowed to make the request, but you can’t resolve the issue in your local system.

Action workflow

1. Navigate to a request in the “Invalid patron” state.

2. Click the “override borrower check” button.

3. The request will move to the “Validated” state and will continue to move through the workflow.