Communications Business Analyst

OVERVIEW

Act as the communications business analyst for the Kuali Open Library Environment (KOLE). Responsible for aiding the communication team in promoting the Kuali Open Library Environment through a variety of World Wide Web outlets; this includes wiki maintenance for inter-project communications, updating and enhancing the OLE portion of the Kuali.org public website, creating blog posts and promoting development updates. Responsible for planning, creating, editing and monitoring documentation, including but not limited to user documentation and release documentation. Responsible for aiding the QA manager in testing the environment and providing feedback. Responsible for a variety of administrative tasks to assist the Kuali OLE project community.

EDUCATION AND EXPERIENCE

Bachelor’s degree in library science or IT related field and one year experience as a business analyst on IT or library sciences projects.
Combinations of education and experience may be considered.
Previous experience working in a team environment comprised of technical and functional staff with varying levels of skills and responsibility. Ability to understand, apply, interpret, and translate technical concepts and transform them into them into usable documentation for non-technical users and demonstrated ability to prepare detailed written instructions and documentation as well as other types of business documents such as procedures, templates, form, and instructions as necessary by the Kuali OLE project.
Superior skills in the usage of the English language including grammar, punctuation and spelling; excellent verbal and written communication skills; and excellent interpersonal skills in order to work collaboratively within a diverse university environment. This includes working with community source partners consisting of large research institutions, large and small private institutions, and small community colleges.
Experience with and knowledge of Google Documents/Google Drive, MS Windows, MS Project, MS Word, MS Excel. Experience and knowledge of Atlassian Jira and Confluence, Drupal, Gliffy, Balsamiq, Webex, and Skype. Understanding of library processes including circulation, cataloging, and physical and electronic acquisitions; demonstrated willingness to learn new technologies; and ability to work in a team-oriented environment.

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