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It is important to note that messaging is between institutions, not individuals. Messages will be associated with the institution name of the sender only. Messages will be visible to all users of the institution’s ReShare tenant, and any changes to messages (such as marking as read) will be made for all users.

Messages are recorded in the audit trail of the request. Once a message has been marked as read, staff can view a history of the messages exchanged through the audit trail.

Reading messages

  1. If you have one or more unread messages associated with a request, you will see a badge with a count of unread messages in list view within the Request and Supply apps.

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  2. Open the request record in Request or Supply app.

  3. Click the icon for the Messages helper app in the top righthand corner of the screen.

  4. The Messages pane will appear on the righthand right hand side of the screen.

  5. You will see all past messages along with the name of the sender of each one.


  1. You can send a new message by entering text into the field at the bottom of the Messages pane and clicking “Send.”

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  2. You can also include messages with certain actions. Click the “add note” button next to an action to include a message. Type in your message before scanning the barcode or manually submitting the action.

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Read status

Messages have a read status. By default, a message will be marked as read as soon as any user opens it in the Messages pane for the first time. This status is for the system as a whole, not individual users.