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Nora Roggeveen-Sams

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You may go directly to the to review/create/modify Feedback Jiras

Remember to Login to Jira, otherwise you will miss pieces of the interface.

Development Process with Jira

Below is the OLE Development Process as it exists within the Jira ticketing system.

Click here for the Development Process in pdf.

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  1. Fill in the "Summary" field. Title the issue.
  2. Choose which component(s) this issue is related to.
  3. Change the Fix Version/s to "OLE ?" or leave it blank.
  4. Choose a "Priority".
    • Blocker - Key Functionality is broken down completely or missing.  Business processes for a module are at a stand still and there is no workaround.
    • Critical - Key functionality is unusable or severely crippled. Typically (a) there is no acceptable workaround; (b) it prevents access to functionality deeper in the software; and (c) overall it has as significant impact.
    • Major - Functionality is hindered or obstructed. Typically (a) the workaround, if it exists, is time consuming or complicated or results in having to re-enter data; (b) most often occurs fairly deeply in the software and does not obstruct large pieces of functionality; and (c) overall has lower impact than a critical.  As an enhancement, Major is something that is needed but can be lived without for a short term.
    • Minor - It is a minor loss of functionality or other problem where easy workaround is present.  As an enhancement, Minor is something that would be nice to have but is not important.
      Trivial - It is a cosmetic problem like misspelled words or misaligned text.  As an enhancement, Trivial items are still cosmetic suggestions.
  5. Assignee may be left as "- Automatic -". This will notify the QA manager.
  6. Add notes. Describe the issue.  Copy and paste in relevant error codes, list the steps you took to recreate this issue, describe the expected result and then what actually happened, copy and paste the entire stack trace error if applicable.  Include a justification of the priority chosen.
    Additional helpful items include:
    • Document ID
    • Logged in Kuali User
    • Browser
  7. Add screenshots as Attachments.  Screenshots really help to clarify issues and show what is happening.
    1. With Windows: Press the Windows logo key Windows logo key + PrtScn. (On a tablet, press the Windows logo key Windows logo key + the volume down button).  This will take an image and save it as a file under Pictures > Screenshot.
    2. With a Mac: Press Command (⌘) + Shift + 3. The screenshot is added to your desktop.
  8. Click the "Create" button.

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