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- Fill in the "Summary" field. Title the issue.
- Choose which component(s) this issue is related to.
- Change the Fix Version/s to "OLE ?" or leave it blank.
- Choose a "Priority".
- Blocker - Key Functionality is broken down completely or missing. Business For a Bug/Fix, key functionality is broken. For an Enhancement, key functionality is an essential requirement. Without the functionality, all business processes for a module are at a stand still standstill and there is no workaround.
- Critical - Key For a Bug/Fix, key functionality is unusable or severely crippled. Typically (a) For an Enhancement, key functionality is needed. Some significant business processes for a module are at a standstill; there is no acceptable workaround; (b) it prevents access to functionality deeper in the software; and (c) overall it has as significant impact.
- Major - Functionality For a Bug/Fix or Enhancement, key functionality is hindered or obstructed. Typically (a) the workaround, if it exists, is time consuming or complicated or results in having to re-enter data; (b) most often occurs fairly deeply in the software and does not obstruct large pieces of functionality; and (c) overall has lower impact than a critical. As an enhancement, Major is something that is needed but can be lived without for a short term.
- Minor - It For a Bug/Fix, there is a minor loss of functionality or other problem where an easy workaround is present. As For an enhancementEnhancement, Minor is something that would be nice to have but is not importantnecessary.
Trivial - It For a Bug/Fix, there is a cosmetic problem like misspelled words or misaligned text. As For an enhancementEnhancement, Trivial items are still cosmetic suggestions, like relabeling or moving a button.
- Assignee may be left as "- Automatic -". This will notify the QA manager.
- Add notes. Describe the issue. Copy and paste in relevant error codes, list the steps you took to recreate this issue, describe the expected result and then what actually happened, copy and paste the entire stack trace error if applicable. Include a justification of the priority chosen.
Additional helpful items include:- Document ID
- Logged in Kuali User
- Browser
- Add screenshots as Attachments. Screenshots really help to clarify issues and show what is happening.
- With Windows: Press the Windows logo key
+ PrtScn. (On a tablet, press the Windows logo key + the volume down button). This will take an image and save it as a file under Pictures > Screenshot. - With a Mac: Press Command (⌘) + Shift + 3. The screenshot is added to your desktop.
- With Windows: Press the Windows logo key
- Click the "Create" button.
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