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  • Unknown user. The user ID associated with the request could not be found in your LMS. Confirm that the user ID is correct and associated with a user account in your LMS.

  • User is ineligible to borrow. The patron ID associated with the request does not have the correct privileges for a hold to be placed. Verify that your local circulation policies are configured to allow the hold.

  • Element rule violated (Sierra and Millennium). An "element rule violated" error is indicative of an issue with improper data being transmitted. One of the conditions that can cause that is an invalid pickup location code.

  • Cannot accept item: No items can fulfill the submitted request (Alma). Despite the wording of the message, all occurrences of this error to date have been due to a known patron whose borrowing privileges have expired.

  • Failed To Update Hold Database (Sierra and Millennium). (waiting for an explanation of this from III)

  • Failed to Create Virtual Item Record (Sierra and Millennium). (waiting for an explanation from III)

  • Error creating the hold request : No holdable items (WMS). The library’s WorldShare Circulation configuration is preventing the hold. The most likely explanation is that the library has not updated their WMS configuration to account for ReShare integration: https://help.oclc.org/Library_Management/WorldShare_Circulation/Configuration/Integration_with_ReShare/Set_up_integration.

Fill request (NCIP checkoutItem)

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